Frequently Asked Questions
Everything you need to know about buying from verified Indian manufacturers, selling on GenZ, and how our trust network operates.
For Buyers
How do I know a manufacturer is actually verified?
Every seller on GenZ goes through GST verification and factory/document validation before their profile goes live. Look for the verified badge on any product or manufacturer page — it means their business identity and manufacturing claims have been checked, not just self-reported.
Is GenZ a reseller or marketplace for imported goods?
No. GenZ only lists products made by verified Indian manufacturers, MSMEs, startups, and local artisans. There are no imports and no unverified resellers on the platform.
What payment methods are supported?
Supported payment methods are shown at checkout and vary by seller. We're rolling out payment options gradually as we onboard more manufacturers — check the product page for what's available for a specific order.
Can I track my order?
Once a manufacturer confirms an order, you'll get updates through your buyer account under Dashboard → Orders. For direct questions about a specific shipment, reach out through the contact details on that manufacturer's profile.
What if a product doesn't match its description?
Contact the manufacturer directly first — most issues are resolved quickly at that level. If you're not getting a response, reach our support team via the Contact page and we'll step in.
For Manufacturers
Who can register as a manufacturer on GenZ?
Any GST-registered Indian manufacturer, MSME, startup, or artisan business producing goods locally. During signup you'll submit basic business and GST details for verification before your storefront goes live.
How long does verification take?
Most applications are reviewed within 24–48 business hours. You can check your status anytime from Dashboard → Verification once you've registered.
Is there a listing fee?
Core listing and storefront tools are free to get started. Any future premium features (promoted placement, advanced analytics) will always be clearly optional and separately priced — never bundled silently into your account.
Can I manage products, orders, and reels from one place?
Yes — the manufacturer dashboard covers product and variant management, order tracking, and short-form product reels in one workspace.
General & Trust
What's GenZ's mission?
To turn India's consumer demand into Indian manufacturing growth — connecting verified local makers directly with buyers, cutting out import dependency and fake resellers along the way.
How do I contact support?
Use the Contact page for email, hotline, and Instagram channels, or reach out at genz.official.hq@gmail.com directly.
Where can I read the legal details?
Our Terms & Conditions and Privacy Policy cover the full details on data handling, account responsibilities, and platform rules.
Still have questions?
Our team typically responds to all inquiries within one business day.